The Technical Support Management System is offered by ShareEdu and is designed to manage internal technical support requests (maintenance and services) within schools. It includes the following features:
- Forms for setting up and defining various support departments within the organization and assigning responsible personnel.
- Technical support request form.
- Forms for receiving and tracking technical support requests to take the necessary actions, visible to each department’s manager.
- Notification service via email and SMS.
- Consolidated reports for all technical support services and ticket statuses.